Short answer
Treat every person in the family or group as an individual traveler. Each record should use that person's passport, date of birth, nationality, and other requested details. A shared itinerary or payment does not make one travel authorization cover everyone.
Organize the group before starting
Create a simple checklist with one row per traveler. Record the passport name, passport number, nationality, expiry date, travel purpose, and whether any supporting document is still missing. This makes it easier to review the group without copying one person's details into another person's record.
Families should pay particular attention to children and infants. Use each child's own travel document and confirm whether consent or custody records are needed for the journey.
Keep the travel purpose consistent
Travelers on the same itinerary may still need different products if their purposes differ. The available database products are:
- Tourist e-Visa/ETA: double entry for 30 days; US$80.00 government fee per applicant
- Business e-Visa/ETA: multiple entry for 30 days; US$85.00 government fee per applicant
- Transit e-Visa/ETA: transit; US$30.00 government fee per applicant
This private assistance service adds US$59.99 per applicant. The database currently contains no nationality-specific fee row or child-price override for these Sri Lanka products.
Calculate the group total
Multiply the selected product's government fee and the service fee by the number of applicants. If a family of four chooses the tourist product, the displayed base total should be US$559.96: US$320.00 in government fees and US$239.96 in service fees. Optional products, when genuinely selected, should appear separately.
Review the complete price breakdown before payment. A lower or higher amount should be investigated rather than explained by an unrecorded age or nationality assumption.
Documents for multiple travelers
Upload the correct file to the correct traveler. Use readable passport images, keep filenames distinct, and check that each upload belongs to the person shown in that section. Prepare any invitation, itinerary, accommodation, onward-travel, or consent documents requested for the product and traveler.
Processing a group
The database product range is 3 business hours to 5 business days. Group members may not move through every stage at exactly the same time. An authority may request additional information for one traveler while other records continue.
Do not make non-refundable travel decisions solely around the earliest point in that range. It is not an approval promise, and the authority controls the decision.
Frequently asked questions
Can one person complete the details for everyone?
One organizer can coordinate the work, but every traveler record must still be accurate and supported by that traveler's documents.
Do children receive an automatic fee exemption?
No age-based fee override is recorded in the application database. Review the live summary or contact support if a specific official exception may apply to your circumstances.
Will all decisions arrive together?
Not necessarily. Each traveler may require separate checks and communication.
Does a shared payment guarantee the group's approval?
No. Payment starts the selected private assistance service. Sri Lankan authorities decide each application and border officers retain final entry authority.