Privacy Policy
Last updated: June 30, 2025
1. Introduction
Sri Lanka Official eVisa Immigration Assistance Service ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at srilanka-immigration.com and use our Sri Lanka Official eVisa Immigration Assistance Service.
By using our services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We collect personal information that you provide directly to us, including:
- Identification Information: Full name, date of birth, nationality, passport number, passport expiry date
- Contact Information: Email address, phone number, mailing address
- Travel Information: Travel dates, purpose of visit, accommodation details
- Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
- Communication Records: Emails, chat messages, support tickets
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Information: Pages visited, time spent on pages, click patterns, search queries
- Location Information: Country/region based on IP address (not precise location)
- Technical Information: Cookies, web beacons, log files, analytics data
2.3 Information from Third Parties
We may receive information from third parties, including:
- Payment processors for transaction verification
- Government authorities for visa processing
- Analytics providers for website usage data
- Social media platforms (if you connect your accounts)
3. How We Use Your Information
We use the information we collect for the following purposes:
Service Provision
- • Process visa applications
- • Verify identity and documents
- • Process payments
- • Send confirmation emails
Customer Support
- • Respond to inquiries
- • Provide technical support
- • Resolve issues
- • Send updates
Website Improvement
- • Analyze usage patterns
- • Improve user experience
- • Fix technical issues
- • Optimize performance
Legal Compliance
- • Comply with laws
- • Prevent fraud
- • Protect rights
- • Maintain security
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contract Performance: To provide the services you requested
- Legitimate Interest: To improve our services and prevent fraud
- Legal Obligation: To comply with applicable laws and regulations
- Consent: For marketing communications and non-essential cookies
- Vital Interest: To protect your safety or the safety of others
5. Information Sharing and Disclosure
We may share your information in the following circumstances:
5.1 Service Providers
We share information with trusted third-party service providers who assist us in:
- Payment processing and fraud prevention
- Website hosting and technical support
- Email delivery and customer communication
- Analytics and performance monitoring
- Document verification and identity checks
5.2 Government Authorities
We may share information with government authorities when:
- Required by law or regulation
- Processing visa applications
- Investigating fraud or illegal activities
- Complying with court orders or legal requests
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Technical Measures
- • SSL/TLS encryption
- • Secure data centers
- • Regular security updates
- • Access controls
Organizational Measures
- • Employee training
- • Data access policies
- • Incident response plans
- • Regular audits
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Prevent fraud and ensure security
Specific retention periods vary by data type and purpose. We will delete or anonymize your information when it is no longer needed.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access & Portability
Request access to your data and receive a copy in a portable format.
Correction
Request correction of inaccurate or incomplete information.
Deletion
Request deletion of your personal information (subject to legal requirements).
Restriction
Request restriction of processing in certain circumstances.
Objection
Object to processing based on legitimate interests.
Withdraw Consent
Withdraw consent for processing based on consent.
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
9. International Data Transfers
Your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers:
- Standard Contractual Clauses (SCCs) for EU data transfers
- Adequacy decisions by relevant authorities
- Certification schemes and codes of conduct
- Other appropriate safeguards as required by law
10. Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last updated" date
- Sending you an email notification for significant changes
- Displaying a notice on our website
Your continued use of our services after any changes indicates your acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
General Privacy Inquiries
Email: Visa@SriLanka-Immigration.com
Address: Sri Lanka Official eVisa Immigration Assistance Service
[Your Business Address]
Additional Information
For information about how we use cookies and similar technologies, please read our Cookie Policy. For information about our compliance with EU regulations, please read our Digital Services Act page.
