Service terms
Refund policy
Refunds depend on when a request is made, what work has begun, and which fee is involved. This page does not promise an outcome before those facts are reviewed.
1. Before work begins
A change-of-mind request may be eligible when it reaches us before application preparation, document review, transmission, or another paid service has begun.
2. After work begins
The service fee may be partly or fully non-refundable once the requested assistance has started. Work already performed and payment-processing costs may be deducted where the law permits.
3. Government fees
A government fee that has already been transmitted is not controlled by this private service. Any authority-side refund depends on the applicable government rules and cannot be promised here.
4. Authority decisions
A refusal does not automatically establish refund eligibility. We assess the request against the service purchased, work completed, the reason supplied, and applicable consumer law.
5. Technical or service failure
If a verified failure on our side prevents delivery of the purchased assistance, contact us with the application reference and evidence so we can investigate an appropriate remedy.
How to request a review
- Email visa@srilanka-immigration.com.
- Include the application reference, applicant name, payment date, and reason for the request.
- Do not email passport images or payment-card details unless the support team asks through an approved secure channel.
- We will confirm the facts, the service stage, and the applicable fee components before communicating a decision.