1.1 Service Fee Refund

Full refund of service fees if your Sri Lanka eVisa application is declined by Sri Lankan immigration authorities.

1.2 Processing Errors

Full refund if the error is due to our processing mistake or system failure.

• Incorrect data entry on our part
• System errors preventing application submission
• Technical failures during processing
• Delays caused by our operational issues

1.3 Technical Issues

Refund if we cannot process your application due to technical problems on our end.

• Website or system downtime
• Payment processing failures
• Email delivery issues
• Document upload problems

2.1 Government Fees

Government fees are non-refundable once submitted to Sri Lankan authorities, regardless of the outcome.

2.2 Approved Applications

No refund once the approval letter is sent, regardless of whether you use the visa or not.

• Visa approved but not used
• Change of travel plans after approval
• Personal circumstances preventing travel
• Flight cancellations or travel disruptions

2.3 Change of Mind

Before Processing: Change of mind refunds are available if requested before we begin processing your application.

After Processing Begins: No refund if you change your travel plans after processing has already started.

• Deciding not to travel after processing begins
• Choosing a different travel date after processing begins
• Selecting a different visa type after processing begins
• Personal preference changes after processing begins

2.4 Incomplete Applications

Critical: No refund if you fail to provide required documents within 3 days of application submission.

2.5 Processing Fees

Processing fees are non-refundable for any completed processing work.

• Document review and verification
• Application form preparation
• Government fee submission
• Customer support services

2.4 Government Fees - Why They're Non-Refundable

Government fees are paid directly to Sri Lankan authorities and are never refundable, regardless of the application outcome.

Why Government Fees Are Non-Refundable:

• Administrative Costs: The government incurs costs to review, process, and make decisions on all applications
• Resource Allocation: Government officials spend time and resources examining your documents and application
• System Usage: Your application uses government systems and databases regardless of the outcome
• Processing Time: Government staff time is consumed during the review period
• Decision Making: The fee covers the cost of making an official decision on your application

What You Pay For:

• Document verification and validation
• Background checks and security screening
• Application processing and review
• Official decision notification
• Government system maintenance and support

3.1 How to Request a Refund

1. Submit in Writing: All refund requests must be submitted in writing via email
2. Include Details: Provide your application reference number and reason for refund
3. Supporting Documents: Include any relevant documentation (rejection letter, etc.)
4. Contact Information: Ensure your contact details are current and accurate

3.2 Processing Timeline

3.3 Refund Method

• Original Payment Method: Refunds are issued to the original payment method used
• Processing Fees: May apply to refunds depending on payment method
• Bank Processing: Additional time may be required by your bank or payment provider
• Currency Conversion: Refunds in original currency, conversion fees may apply

4.2 Exclusions

• Travel arrangements, flights, or accommodation bookings
• Third-party service fees or charges
• Bank fees or currency conversion charges
• Any expenses beyond our service fees

4.3 Our Limitations

• We are not responsible for decisions made by Sri Lankan immigration authorities
• We cannot influence or expedite government processing times
• We are not liable for travel disruptions or cancellations
• Our liability is limited to the amount paid for our services