Digital Services Act (DSA) Compliance
Last updated: June 30, 2025
1. Introduction
Sri Lanka Official eVisa Immigration Assistance Service ("we," "us," or "our") is committed to compliance with the European Union's Digital Services Act (DSA) Regulation (EU) 2022/2065. This page explains how we comply with the DSA and your rights as a user of our digital services.
The DSA aims to create a safer digital space where the fundamental rights of users are protected and to establish a level playing field for businesses operating in the EU digital market.
2. About the Digital Services Act
The Digital Services Act (DSA) is a comprehensive EU regulation that:
- Protects users' fundamental rights online
- Establishes clear responsibilities for digital service providers
- Promotes transparency and accountability
- Creates a safer digital environment
- Ensures fair competition in the digital market
The DSA applies to all digital services that serve users in the EU, regardless of where the service provider is located.
3. Our Services Under the DSA
We provide the following digital services that fall under the scope of the DSA:
Online Intermediation Services
- Visa application processing and submission
- Online payment processing
- Document verification services
- Customer support and communication platforms
Information Society Services
- Website hosting and content delivery
- Email communication services
- Online forms and data collection
- Analytics and performance monitoring
4. Our DSA Compliance Measures
4.1 Transparency Requirements
We maintain transparency in our operations by:
- Providing clear terms of service and privacy policies
- Disclosing our business practices and data handling procedures
- Maintaining public contact information
- Publishing annual transparency reports
- Clearly explaining our fee structure and pricing
4.2 Content Moderation
We implement content moderation practices to ensure:
- Prohibition of illegal content and activities
- Protection against fraud and scams
- Maintenance of service quality and reliability
- Compliance with applicable laws and regulations
- Fair and transparent moderation procedures
4.3 User Rights Protection
We protect your fundamental rights by:
- Ensuring freedom of expression and information
- Protecting personal data and privacy
- Providing non-discriminatory access to services
- Maintaining service availability and reliability
- Offering effective dispute resolution mechanisms
5. Your Rights Under the DSA
As a user of our services, you have the following rights:
Right to Information
Access clear information about our services, terms, and policies.
Right to Redress
Submit complaints and seek resolution for issues with our services.
Right to Appeal
Appeal decisions made by our content moderation systems.
Right to Representation
Be represented by designated organizations in disputes.
6. Reporting Illegal Content
If you encounter illegal content on our platform, you can report it through the following channels:
Report Illegal Content
Email: Visa@SriLanka-Immigration.com
Please include detailed information about the content, including URLs, screenshots, and reasons for the report.
We will review all reports within 24 hours and take appropriate action in accordance with our content moderation policies and applicable laws.
7. Dispute Resolution
We provide multiple channels for dispute resolution:
Internal Dispute Resolution
Contact our customer support team for initial resolution attempts.
Alternative Dispute Resolution
If internal resolution fails, you may seek resolution through designated ADR providers.
We are committed to cooperating with certified ADR providers in the EU.
Legal Recourse
You retain the right to seek legal recourse through courts or other legal channels as provided by applicable law.
8. Annual Transparency Report
In accordance with DSA requirements, we publish annual transparency reports that include:
- Number of content moderation decisions
- Types of illegal content removed
- Average response times to user reports
- Number of appeals and their outcomes
- Measures taken to ensure service reliability
- Complaints received and their resolution
Our latest transparency report is available upon request. Please contact us at Visa@SriLanka-Immigration.com.
9. Contact Information
For questions about our DSA compliance or to exercise your rights, please contact us:
Legal Department
Email: Visa@SriLanka-Immigration.com
Address: Sri Lanka Official eVisa Immigration Assistance Service
[Your Business Address]
Important Notice
This DSA compliance page is part of our commitment to transparency and user protection. For more information about our data practices, please read our Privacy Policy and Cookie Policy.
